Accept, decline and cancel appointments

Answer your clients' requests and manage your confirmed appointments.

For: Lawyer · Pro

Steps

1. The number of pending requests shows next to “Appointments” in the menu. Open it: the “Pending” tab lists the requests.

   

2. Click “View” to read the subject and description of the request.

3. Click “Accept” or “Decline”, then confirm. The client is told by email; declining frees the slot.

   

4. Under “Confirmed”, “Cancel appointment” cancels an upcoming appointment: a client with an account gets an email.

Good to know

• The “Rejected” tab groups all cancelled appointments, whether you or the client cancelled them.
• A request whose time has passed without an answer disappears from “Pending”.
• For a video appointment, “Join the video call” appears in the details, 15 minutes before the time.

Read next

• Add an appointment myself Put an appointment made by phone or at the office in your calendar, with a client on the platform or not.
• Create an event in my calendar Block out time (a hearing, a meeting…) so nobody can book it, and see your whole calendar.

Appointments and calendar

• Add an appointment myself Put an appointment made by phone or at the office in your calendar, with a client on the platform or not.
• Create an event in my calendar Block out time (a hearing, a meeting…) so nobody can book it, and see your whole calendar.

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